Forms, Fees, & Policies

Forms

Consent to disclose personal information (.pdf) form is required if you request medical records transferred between Health Centres. Once the form is completed and e-mailed to healthservices@trentu.ca

If you have any questions about how to fill out the form please contact Student Health Services at 705-748-1481.

Please note: There may be a fee associated with a record transfer depending on where it is being sent. 

Fees

The following is a list of fees charged at Student Health Services:

Policies

Missed Appointment and Cancellation Policy

We require at least 24 hours prior notice if you are cancelling an appointment.

A message may be left on the phone at 705-748-1481, 24 hours a day.

Failure to keep an appointment or to provide adequate notice (24 hours) will result in a fee being charged to your student account. 

Privacy Statement 

The staff at Student Health Services are bound by law and ethics to safeguard your privacy and the confidentiality of your personal information. This includes:  

1. Collecting only the information that may be necessary for your care;  

2. Keeping accurate and up to date records;  

3. Safeguarding the medical records in our possession;  

4. Sharing information with other health care providers and organizations on a “need to know” basis where required for your health care;  

5. Disclosing information to third parties only with your express consent, or when necessary for legal reasons; and 

6. Retaining/destroying records in accordance with the law. Paper files will be destroyed ten years after the last visit to Student Health Services. Electronic files will be kept for at least 10 years after the last visit to Student Health Services.  

 

Your request for care from us implies consent for our collection, use and disclosure of your personal information for purposes related to your care. As noted above, other purposes require your express consent.  

We take steps to protect your personal health information from theft, loss, unauthorized access, copying, modification, use, disclosure, and disposal. We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes which you have consented. 

You may request access to or correct your personal health records. You may also obtain copies of your records. Please speak to us if you have concerns about your records' accuracy.  

If you would like to discuss our privacy policy in more detail or have specific questions or concerns about how your information is handled, please reach out to us or contact the privacy officer in the University Secretariat’s office

Medical Certificate Policy

Trent Student Health Services strives to ensure that conditions are fair and consistent for all students.  A medical certificate, commonly referred to as a “medical note,” “sick note,” or “doctor’s note,” will only be issued in situations where an illness or injury results in a significant disruption of academic work. 

In all cases the student should first communicate with their instructor about their absence and/or missed coursework.

The medical certificate must be completed by the physician who personally examined the student at the time of their illness.

Medical certificates will not be issued under the following circumstances:

A recovered illness and/or previously missed labs or classes

Minor illnesses (e.g. common colds, flu-like symptoms, bladder infections, headaches, etc.)

A recognised disability or chronic health concern (see Student Accessibility Services for information about accommodations)

Long term sleep/wake problems related to lifestyle

 

All requests for documentation to support an academic appeal (i.e.  retroactive withdrawal, incomplete standing, or aegrotat standing) should be sent to the Director of the Wellness Centre who will review the medical file and consult with medical staff as needed. Students pursuing an academic appeal should first consult with an Academic Advisor.