Drops, Withdrawals & Refunds - Tuition, Scholarships and Financial Aid

Please note that students should not deliberately overpay their student account. In cases where payments exceed the amount of the student's tuition and residence fees for the session, or where no fees are billed, or where payment for student living expenses, or books/supplies are made to the University, the University reserves the right to hold the credit on account for subsequent academic sessions, or to return the funds to the original payer, by the original method of payment. Refund administration fees for International wire transfers will apply.

Where payments are outside of the university's approved payment methods, there is no guarantee Trent will receive payments and be able to issue refunds.

Students that use nonapproved methods do so at their own risk.

Processing times can vary depending on the time of year the request is made but generally are processed within 3-4 weeks for domestic refunds and 6-10 weeks for international refunds. A refund processing fee of between $25.00 -$100.00 will be charged per refund transaction.

* The University issues domestic refunds via electronic funds transfer(EFT). Students are asked to provide their banking information for an account at a Canadian Financial Institution. By providing this information, a student consents to Trent University making deposits into the bank account provided, any amounts payable to the student by the University. If an error occurs, the university will work with our financial institution to recall the funds on a best-effort basis.

Step 1. Request a Refund

You will need to log in using your myTrent and navigate and complete the Student Accounts Refund Request Form in the self-serve hub.

https://trentuniversity.topdesk.net/tas/public/ssp/content/detail/servi…

If you do not have access to your myTrent portal, please email your request along with visa denial documentation to: studentaccounts@trentu.ca . Be sure to include your student number.

REFUND INFORMATION:

Requesting a refund for:

OSAP, Trent Scholarship or Bursary

Withdrawn Students

Transfer Money from your Student Account to your Campus Card

MPower Funded Students

STEP 2. Receiving your Refund

Students who paid fees from a Canadian Bank Account:

Add your domestic bank information to "Your bank Information Icon" under the finance tab in your myTrent porta. Due to the high volume of requests , please allow 3-4 weeks for processing. Funds will be automatically deposited to the bank account you provided.

Students who Fees were paid by a Third party from a Canadian bank account:

If your fees were paid by a Third Party from a domestic bank refunds will be returned to the ORIGINAL PAYER> Refunds will be issued to the third party by cheque. Complete and submit the student accounts refund form form the self-service hub>Student Accounts>Student Accounts refund Request>and click the link to the refund request form.

Students who paid fees by International Wire:

If you used TransferMate or Convera (formerly Western Union) as your original methods of payment , we will return your funds via the same method. please allow 6- 10 weeks for processing, after approval

If you encounter any difficulties with your TransferMate refund, please contact: edu@transfermate.com or Convera:Studentsupport@convera.com

Students who Paid Fees by Credit Card:

The university will attempt to issue your refund to the credit card used in the original payment transaction.

Refund Schedules

The refund tables outline the percentage at certain dates during the academic year at which credit is calculated for full withdrawal from the University or for a course drop by a part-time student. The actual amount of refund will depend on the amount of fees actually paid. The refund schedule assumes that all fees are paid. Student Association and Organization Fees are not refundable by the University.

Bank Account Icon Information Support

Bank of Montreal

Bank of Nova Scotia

Royal Bank of Canada

TD Canada

CIBC and SIMPLII

If you bank elsewhere, please log into your banking app and search for “direct deposit” or “void cheque information” or call your bank for instruction.