Trent University Library & Archives continues to offer electronic collections and virtual services. As part of the University’s limited and reduced campus presence, Bata Library and the Durham GTA Campus Library & Learning Centre are closed and physical collections are unavailable. Virtual services and support are available by contacting Check for updates regularly on our COVID-19 Alert Page.

Curbside Pickup for Faculty & Graduate Students is available starting June 23rd.

Desktop Delivery of ILL (RACER) Articles

Posted on September 18, 2014

On Monday September 15, the Library's Interlibrary Loan Unit implemented a new service for delivering RACER documents using a cloud-based desktop delivery method. Now when you order an article through Interlibrary Loans (RACER), you pick it up online.

Here's what happens when you request an article that's not available at Trent.

  • If the form you fill out is complete, and doesn't require any staff attention, the request is automatically forwarded to a library that has the item.  (We don't even know you've placed a request yet.)
    • If information is missing, or you've added any comments, your order waits for manual processing by Bata Library's Client Support staff. 
  • The library receiving the request retrieves (or scans) the article and sends the file to Bata Library.
  • Our Client Support staff upload the file to a server you can access.
  • You receive an email providing the link to a single secure file location, along with a password to access it.
  • Click the link to access the site through your web browser, enter the password, and your document downloads to your desktop.

Here's a screen capture of the site where you retrieve the article:

screen capture of the OCLC Article Exchange retrieval site


  • The article is accessible for up to 5 views and for 30 days.  You can save and/or print one copy for your personal use, according to Copyright regulations.
  • There is no software to download.  It works from any web browser.
  • The system supports file sizes up to 60MB and over 40 different format types.
  • We no longer provide print copies of articles. 
    • "Articles" are anything that is not returnable - you keep it.  If you request a portion of a book, it may be scanned and sent this way.
    • Entire print books are still physically received via courier or mail.