Health and Safety A-Z
Topic: Communication
Summary:
Clear and open communication is an essential part of health and safety. Effective communication is commonly limited by:
Ambiguity: Use terms that are clear and unambiguous. Saying my office is too warm, for example, suggests an office that is uncomfortable. Saying my office reaches 45 C every afternoon describes a different and much more serious concern.
Not asking questions: Asking questions can help make sure you have understood what you were told, or that what you have said has been understood. It is important to provide an opportunity to ask questions. Questions should be encouraged.
Assumptions: It is easy to make assumptions about common, everyday activities. Most people, for example, have access to a website, an email account or a cell phone. Most people read their email. Most cities have 911 (or similar) emergency responder service. Cell phones work in most places, and most people can read. Most people can hear an alarm bell. Any of these assumptions, if invalid, can result in serious communication problems.
For Information See:
Occupational Health and Safety Act. e.g. S.25 (2) (a) and (h), 27 (2) (a) and (c), 28 (c) and (d)
Additional Resources:
Health and Safety Executive, Safety Critical Communications
Last Revised: October 29, 2015