Complaint Resolution
In 2018-19 the office opened files on 16 distinct matters. In the majority of cases, the individuals were provided with advice, coaching, information or referrals. These statistics do not reflect requests for information on non-human rights issues.
Once again, the majority of individuals seeking assistance were students, and the majority of issues raised related to discrimination or harassment based on disability.
Code Grounds
The Ontario Human Rights Code prohibits actions that discriminate against people based on a protected ground in a protected social area.
Protected grounds are:
Age
Ancestry, colour, race
Citizenship
Ethnic origin
Place of origin
Creed
Disability
Family Status
Marital Status
Gender identity and gender expression
Receipt of public assistance (in housing only)
Record of offenses (in employment only)
Sex (including pregnancy and breastfeeding)
Protected social areas are:
Accommodation (housing)
Contracts
Employment
Goods, services and facilities
Membership in unions, trade, or profession-al associations
Human Rights Complaints 2014-2019
|
Constituency of the complaint |
2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 |
|---|---|---|---|---|---|
|
Student |
17 | 11 | 15 | 16 | 14 |
|
Staff |
5 | 3 | 1 | 1 | 1 |
|
Student Staff |
3 | 1 | 2 | 1 | 1 |
|
Faculty/Instructor |
3 | 3 | 1 | 3 | 0 |
|
Other |
2 | 1 | 0 | 0 | 0 |
|
TOTAL |
29 | 19 | 19 | 21 | 16 |
|
Constituency of the Respondent |
2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 |
|---|---|---|---|---|---|
|
Student |
3 | 1 | 3 | 4 | 8 |
|
Staff |
3 | 0 | 3 | 4 | 0 |
|
Student-Staff |
0 | 0 | 1 | 1 | 2 |
|
Faculty / Instructor |
6 | 7 | 7 | 7 | 0 |
|
Exempt/Administrator |
2 | 0 | 4 | 1 | 4 |
|
Academic Dept. |
6 | 2 | 0 | 1 | 0 |
|
Administrative Dept. |
7 | 9 | 0 | 3 | 2 |
|
External |
4 | 0 | 0 | 0 | 0 |
|
Unknown |
2 | 0 | 1 | 0 | 0 |
|
TOTAL |
33* | 19 | 19 | 21 | 16 |
*A complaint can identity more than one respondent
|
Ground |
2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 |
|---|---|---|---|---|---|
|
Disability |
7 | 8 | 8 | 9 | 7 |
|
Sexual Harassment |
4 | 3 | 6 | 2 | 2 |
|
Sex |
3 | 1 | 0 | 0 | 0 |
|
Gender Identity / Gender Expression |
0 | 0 | 0 | 2 | 0 |
|
Race / Colour |
7 | 3 | 0 | 7 | 3 |
|
Sexual Orientation |
1 | 2 | 0 | 0 | 0 |
|
Age |
3 | 1 | 0 | 1 | 0 |
|
Ancestry / Ethnic Origin / Place of Origin |
6 | 2 | 1 | 0 | 0 |
|
Family Status |
1 | 0 | 2 | 1 | 2 |
|
Creed |
2 | 2 | 3 | 0 | 0 |
|
Other / Unsure |
0 | 0 | 0 | 0 | 2 |
| TOTAL | 29 | 19 | 19 |
21 |
16 |
|
Outcome |
2014-15 | 2015-16 | 2016-17 | 2017-18 | 2018-19 |
|---|---|---|---|---|---|
|
Advice / Coaching / Information / Referral – closed |
23 | 18 | 8 | 13 | 10 |
|
Advice / Coaching / Information / Referral – cont’d |
2 | 2 | 0 | 0 | 0 |
|
Informal Resolution – agreement reached |
2 | 3 | 5 | 4 | 2 |
|
Informal Resolution – no agreement |
0 | 1 | 0 | 0 | 0 |
|
Informal Resolution – cont’d |
1 | 0 | 0 | 1 | 0 |
|
Formal Complaint – settlement / decision |
0 | 3 | 2 | 0 | 1 |
|
Formal Complaint – cont’d |
1 | 0 | 0 | 0 | 1 |
|
Legal / OHRT – cont’d |
0 | 0 | 0 | 1 | 0 |
|
Withdrawal / No Action Taken |
0 | 0 | 4 | 2 | 2 |
|
TOTAL |
29 | 27 | 19 | 21 | 16 |