Trent University Library & Archives continues to offer electronic collections and virtual services. As part of the University’s limited and reduced campus presence, Bata Library and the Durham GTA Campus Library & Learning Centre are closed and physical collections are unavailable. Virtual services and support are available by contacting library@trentu.ca. Check for updates regularly on our COVID-19 Alert Page.

COVID-19 Alerts

 

Check this space often for updates concerning changes in Trent University Library & Archives services or hours. For information updates pertaining to the broader University, please see the Trent University COVID-19 Updates page.

As of Tuesday, March 17 we become a "virtual" library, continuing our services as much as possible from a distance.

Here's what you need to know about how the Trent University Library and Archives will continue to provide essential services.

 

Library Spaces

At end of day on Monday March 16, the libraries at both Trent University campuses were closed until further notice.  

There is no public access to the buildings. Staff are working from home.

 

Scholarly Resources

Fortunately, we have been well prepared for distance learning for some time. 

The vast majority our our research materials are already available online: ebooks, ejournals, streaming videos, etc.  There will be NO interruption to access of these resources from anywhere in the world. All you need  is an internet connection, a computer or device, and your MyTRENT login. 

Our new Omni search tool is mobile-friendly and connects you to all our available resources.  You can find Omni at the top of all our library webpages.

Temporary Access

On top of the usual resources, many of our online providers are offering us extra resources for a limited time, at no cost. This generosity is exceptional and we're working to connect these additions through the library.  Watch for information on our homepage under "Library News" as they become available.  We are also maintaining a list of New Acquisitions and Termporary Free Access to Electronic Resources.  Not all of these resources will be discoverable in Omni, and you may need to use the links on this page to access them, or find them in Databases A-Z.

Physical Items

Unfortunately, physical items in the library are NOT available while the library is closed.  This includes:

  • Reserve items - see heading below for alternate access
  • books on the shelves
  • maps
  • DVDs
  • Archival material

Reserves

Since our Reserve Collection is made up of physical items, we are not able to provide access to them.

We reviewed our Reserve Collection to identify books that could be purchased as ebooks, and we've purchased what is available. They can now be accessed through Omni. (Note that textbooks are rarely available to libraries for purchase.)

Instructors who can identify vital Reserve readings needed for online courses should contact the library with this information, so that we can investigate alternative access, where feasible.

We are considering new methods for making the Reserve process simpler for instuctors and students.

Librarians are available to work with course instructors to identify and purchase appropriate online resources that meet course learning requirements. Contact library@trentu.ca to start a conversation.

 

Services

Returning Library Items

Please do not attempt to return library material until the library re-opens. There are no staff working in the library.

All due dates will be adjusted to cover the time library access is restricted, and no regular overdue fines will be charged during this period. You'll receive emails when changes are made to our system that affect your loans, and you can check due dates at any time by signing in to Omni and clicking on your name.

If you are leaving campus and need to return items now, use the book drop located outside the front doors of Bata Library or the Durham Campus. Someone will come to campus occasionally to empty the drop box and process the returns.

Do not leave items outside the drop box. They will remain your responsibility and fines will be charged for lost or damaged material.  See the Borrowing webpage.

Contact library@trentu.ca if you have any concerns about your loans.

Interlibrary Loan

We are attempting to fill ILL requests digitally during this time. Since most other libraries are also closed, communication and access are unreliable. No physical items will be available.

See the FAQ on ILL availability.

Research Assistance

Assistance with using library resources for research will be available in a virtual environment. Please email library@trentu.ca with your query and we'll respond. 

Research Guides remain available online by clicking the link at the top of every webpage or in Omni. These guides provide subject-specific assistance.

Fines Payment

During this time of reduced campus operations, no library fines will be applied to any library accounts.  However, for those looking to pay previous balances on library accounts, we are introducing an option to pay library fines online using a credit card or through online banking. 

 To make a payment, please use the following steps:

  1. Follow the instructions from the Student Accounts office for making for payment using online banking  or with a credit card .
  2. Once payment has been made, please email studentaccounts@trentu.ca with your name, student #, and the amount of your library fines payment.

Student Accounts will advise the library of your payment and we'll record it in our system. Payments made online using a credit card will be posted overnight; payments made by online bank payment will take 48-72 hours before confirmed. 

Any restrictions on your account will be removed once the library has been notified of your payment, and you will receive an email confirming your payment has been processed by the library.

Computers

All of Trent's computing services are maintained by the IT department. Please check the IT website for information and direct your questions to them: https://www.trentu.ca/it/.

Non-Library Departments

There are a number of non-library departments and Research Centres within the Bata Library building. Please contact them directly with any queries or requests.

 

Contacting the Library

Send questions of any kind to library@trentu.ca. This email will be monitored during regular service hours:

  • Monday to Friday: 8am-9pm
  • Saturday: 10am-5pm
  • Sunday: 10am-9pm

Use this email for questions about your research, access to resources, or general library queries. Your question will be forwarded to the appropriate librarian or staff member for a response. If you phone any library numbers, you can leave a message, but email is the preferred contact method.

Direct contact information for specific library departments can be found on the website. Email is the preferred method.

 

ILL FAQ

Can I submit new requests for ILL material while the library is closed?

You may place a request for an item, but some requests cannot be filled at this time, due to restrictions on physical material and the limited number of participating libraries. Library staff are attempting to find alternative versions of physical items wherever possible and it may take more time to identify sources. You'll be kept informed of the status of your request via email and through RACER.

I have ILL (RACER) books that are due when the library is closed. How do I return them?

If you can, wait until we're open again. Due dates for any ILL material that's currently on loan will be extended until April 30. If the library remains closed after that date, loans will be extended further.

If you need to return items now, use the book drop located outside the Bata Library (near the bus stop) or the Durham Campus. If you leave items outside of the drop box, they will remain your responsibility and fines will be charged for lost or damaged material. 

I have outstanding requests for ILL material. Will I still get them?

If your material was not picked up by you before we closed on March 16, you won't get them. Some items could be in transit; if you still need them after we re-open, please contact us for up to date information.

I want to return my ILL books. Can I do this?

There is a book drop outside of the Bata Library (by the bus stop) and one outside of the Durham Campus building. You may return items in this drop box. Items returned this way will be back-dated to the last day we were open.

Do not leave any items in an unsecure location, or you risk fines/fees for lost or damaged items. Only place them in the drop box. A staff member will make occasional trips to campus to empty the box.

Note that the items will remain on your account until they are processed by library staff, but no overdue fines should be charged during the closure.