Transit
Transit Pass
Trent Durham Undergraduate and Post-Grad Certificate students who are enrolled in 1.5 credits will receive a Durham Region Transit pass (DRT UPASS) as part of their ancillary fees. The digital UPASS is available for the fall term from September - December 31, and winter term from January - April 30. You will receive an email before the start of the term informing you that your UPASS will be ready to be activated.
Important information:
- You must be enrolled in 1.5 credits (with at least one course in-person) to be eligible to receive a transit pass.
- Your Campus Home Location must be Trent Durham. You can make changes before the start of term in myTrent > Support > College Life > Change Campus Home Location
- The DRT UPASS fee needs to be added to your student account for the current term.
- Students who register in courses after September 1st, or January 1st will receive their UPASS invitation once the above steps have been completed.
How do I use the new digital UPASS?
How to use the U-Pass on the PRESTO E-Tickets App
The digital UPASS uses the PRESTO E-Ticket app to provide a convenient and contact-free way to show proof of payment when using DRT services. Follow these simple steps:
1. Download the PRESTO E-Ticket app: The PRESTO E-Ticket app can be downloaded for free to your smartphone from the App Store or Google Play Store.
2. Create your account: Set up your personal account on the PRESTO E-Ticket app. Be sure to use your Trent e-mail address. This is how you will receive the digital U-Pass in your account.
3. Activate your PRESTO E-Ticket before you ride: The digital U-Pass will appear in the “Available” folder in your PRESTO E-Ticket app when you receive the email that it is available. Be sure to activate the U-Pass E-Ticket before your first ride on DRT.
4. Show and tap your PRESTO E-Ticket: When boarding a DRT bus, open the QR code in the activated PRESTO E-Ticket and hold it to the barcode scanner on the PRESTO reader to validate your fare.*
* PRESTO E-Ticket customers should be sure to download the latest update to the PRESTO E-Ticket app in order to enable QR code fare validation.
Master of Management Students
If you are a Master of Management Student and you would like to opt-in to the DRT UPASS program for winter 2024, please complete the form located in myTrent > Services > Campus Services > Trent Durham Transit Pass
Trent Durham Students
Remember that your digital UPASS is non-transferable and valid for travel on Durham Region Transit (DRT) services only.
Contact
Trent University Durham
If you have a new device and need a new E-Ticket, or you do not have a smartphone and need a physical card, please e-mail your request to durhamstudentaffairs@trentu.ca during regular office hours, Monday to Friday, 9:00 am - 4:00 pm.
PRESTO E-Ticket
If you experience issues with the UPASS, please contact PRESTO Contact Centre at 1-877-378-6123 during the hours of:
Monday to Friday 6 a.m. to 10 p.m.
Weekends 9 a.m. to 9 p.m.
Holidays 9 a.m. to 5 p.m.
Durham Region Transit
If you experience issues with DRT buses, you may call DRT Customer Service: 1-866-247-0055 or complete a Customer Service Feedback form which is submitted in real-time: https://forms.durhamregiontransit.com/Customer-Service/Customer-Comment-...
For more information and a full list of schedules and maps, visit the website: